Gates Hospitality Group

Tap into our Hospitality Consulting Services to elevate your brand strategy and drive sustainable business growth.

Who We Are

At Gates Hospitality Group, hospitality is at the center of everything we do – From the way we treat our clients and community, to the decades of experience in its namesake industry that we bring to the table. We’re proud of our expertise in brand strategy, corporate communications, and restaurant operations.

Over the years, we’ve learned that business success is built not only on hard-earned experience, dedication and education, but also genuine connection and intentional relationships. We’re on a mission to truly understand our clients: their business strategies, their goals, and their challenges.

If your consumer-facing brand is looking for the missing piece, we’d love the opportunity to act as an extension of your team, to bring our passion and expertise, and to drive sustainable business growth together.

Services

Brand Building

Let’s bring your brand to life with a robust brand strategy! We develop brand guidelines that capture your brand voice and personality, including logos, fonts, and best practices for how your brand shows up ‘in the wild.’ Additionally, we build presentation templates, websites, and other marketing assets, and we offer brand audit services to gauge how your brand stacks up in a crowded industry.

Consumer Public Relations

Reputation is everything! To support yours, we develop comprehensive brand strategies that include media and influencer strategies, create effective social media plans and content calendars, and build brand-building activations in your community. Our expertise also extends to crisis communications and executive communications, ensuring that your message is clear and impactful. Additionally, we offer media training services to enhance your overall presence.

Corporate Communications

People connect with people, and brands are often built from the inside-out. Our corporate communications approach focuses on developing personal brand strategies for top organizational executives, crafting employer messaging strategies to target internal stakeholders, analyzing organizational culture with strategic audits, building award programs and strategies, and positioning brands in front of industry and business media to further your mission, drive awareness and produce long-term results.

Crisis Communications

In times of crisis, a former Intel CEO quipped, “good companies survive them; great companies are improved by them.” We’ll develop proactive and comprehensive crisis communications plans to prepare your organization for a variety of potential crises. Our training and tabletop exercises for your leadership will enhance your executive communications skills. Additionally, we provide expert counsel during high-stakes crisis situations, standing shoulder-to-shoulder with our clients to ensure effective public relations when the stakes are high.

Pricing and Structure

Minimalist wooden desk setup with laptop and office chair.

Our packages are customizable!

Every brand’s needs are different, and we pride ourselves on building a package that works perfectly for you. We prefer to work on an ongoing retainer basis, to immerse ourselves in your brand and best support your team long-term. We can also take on projects with a start and end date, if that’s what works best for you!

Meet the Founder

Eleni Gates (Kouvatsos), MBA, APR is an award-winning strategic communications leader. She has extensive experience leading national brand strategy for both private and small-cap public companies, including Florida-based First Watch Restaurants and Carolina-based Firebirds Wood Fired Grill. She’s driven corporate communications strategy, including executive and crisis communications and consumer public relations, as well as branding and grassroots marketing strategies for well-loved brands.

Gates served as president of the Central West Coast chapter of the Florida Public Relations Association from September 2020 through August 2021 and remains involved today as an at-large board member and advisor. She was named one of SRQ Magazine's 35 Under 35 Honorees in 2021.

Gates earned her bachelor’s degree in Public Relations from the University of Florida, followed years later by her national Accreditation in Public Relations in 2020 and her Executive MBA from Emory University in 2024.

One Last Thing...

Our Core Values

Our core values are everything to us. When we partner with new clients, it’s important that we communicate these guiding principles that make up the foundation of our work.

We are passionate – OK, obsessed – with fostering an environment that exemplifies the Heart of Hospitality. Partnership, to us, is a relationship built on mutual respect and professional courtesy. If that sounds good to you, let’s do this thing!

Let's Connect!

Gates Hospitality Group, LLC